Why isn't my device receiving Push Notifications from Applozic?

by Satadeep Biswas

There are a few different reasons your device might not receive a push notification. Check whether the following steps are configured to troubleshoot a push that doesn't seem to be sending:

Android: 

  1. FCM server key is uploaded to Applozic dashboard
  2. FCM setup is done in client code
    https://www.applozic.com/docs/android-chat-sdk.html#step-4-push-notification-setup
  3. Notification service is added 

    <service           
    android:name="com.applozic.mobicomkit.api.notification.NotificationIntentService"
       android:permission="android.permission.BIND_JOB_SERVICE"
           android:exported="false" />
  4. Meta data is added

    <meta-data android:name="com.package.name" 
              android:value="${applicationId}" />  
    [NOTE: Please Do Not change this, it should remain same i.e. 'com.package.name']

iOS: 

  1. APNS certificate is uploaded on Applozic dashboard
  2. Certificate is proper according to code signing entity. Like Development/Distribution certificate and same is selected while uploading certificate on Applozic portal
  3. Verify certificate password

You can test the whether your setup is configured properly here.


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